If you have been reading this website, you will realize that I finally bulked up (or bulked down, depending on how you view it) from my Blackberry 8820 to a superphone, the Samsung Galaxy S II. When I was walking to the store to pick it up, I had butterflies in my stomach and I could not wait till it was in my hands. I did a lot of work to acquire this phone and so I was overjoyed to finally have it. With that being said, here’s my review and I’ll try to be as unbiased as possible .

The Device

When people first saw my new phone, the first thing that people said was “Isn’t that phone big?” or something along those lines. I was completely blown away as to how many people said that. In retrospect, yes it is big but isn’t size relative? I mean, when the first iPod Touch came out, wasn’t that a big mp3 player compared to the norm? Yes it has a 4.3″ Super AMOLED Plus screen that provides amazing clarity but to me, it’s not big. In fact, this phone is the thinnest and lightest in the Canadian market coming in at 8.49mm and 117g which in my opinion, makes up for the “bigness” of the phone. To put that into perspective, the iPhone has a 3.5″ screen and weighs in at 137g with its thinnest point being 9.3mm. To the casual observer this may not be a striking difference but compare it side-by-side and you’re looking at apples and oranges. They’re both fruit but strikingly different qualities.

I’ll admit that at first it was a little awkward to handle, but like transitioning from a physical keyboard to a virtual one, the end result has left me with no regrets. The ironic thing is, when I go back to my iPod Touch, it feels incredibly small but when I go from my iPad to my Samsung Galaxy S II, I don’t get that same feeling.

Another major difference between the Samsung Galaxy S II are the buttons on the bottom. Most Android smartphones have 4 buttons compared to the SGSII’s 3 which usually goes Menu, Home, Search and Return. I prefer the 3 button scheme that Samsung used on the GS2 because it’s less cluttered and there’s a definable center to it.

Software

I haven’t used the first iteration of the Samsung Galaxy S, but supposedly the new interface, TouchWIZ 4, is a drastic improvement from its predecessor. Most notably, the aesthetics and performance have been improved. I can’t speak much to this because I don’t use the default interface as I have installed an application called GoLauncher EX to replace it. I am currently fiddling with it and finding it quite versatile so I will keep you up to date on that one. Just recently though I updated my SGS2 from the stock 2.3.3 that Bell provides to a custom ROM called Sensation ROM 1.9 that has upgraded me to 2.3.5. The most notable improvements are the battery life (very significant) and when you scroll to the top and bottom, it flashes to let you know it’s reached the end. The call screen is more refined and allows for easier access to contact information. Overall, I’m in love with the software and thus the interface.

Battery Life

As I mentioned above, I’ve upgraded my phone and with that upgrade has come significant battery improvements. Before it would last me from about 10am-2am and the battery would be in critical mode. Thus when I would be heading out that night without my power cord I would recharge it before hitting the town. Now with the upgrade I have no worries as to whether it will last the day or not. On a power hungry day I’ll be down to 25% and on regular days it’ll be closer to 50% battery life left.

Features

Building on the software aspect of this phone, I was surprised to learn with the release of ICS, that a lot of the features that were innovative on it, were already a part of the SGS2. One feature was the “Reject a call with a text message”. This is a really cool feature and was already on my phone when I got it. It comes in handy for sure. I also enjoy the screen after the end of a call where it gives you the option of sending a message or calling again to that same contact. Another “cool” feature in ICS is being able to uninstall apps from the launcher. On my SGS2 I can do hold the apps and click uninstall. I can also drag apps from my home screen up to the top to remove it from the home screen.

Conclusion

Overall I am very happy with my SGS2. The only problem I had with it was the battery life but since that’s been resolved it’s been a dream to have. I still use my iPod Touch as it’s a great music player which I do believe Google still needs to improve on but since I like having two devices anyways I’m happy. Google is making strides with this, with the introduction of Google Music and so it will be interesting to see how it shapes up in the future.

If you have any questions about the SGS2 please don’t hesitate to ask and if any of you have comments about your experience with the SGS2 add them here. Until next time…

Popularity: 9% [?]

Everyone has dealt with this problem sometime or another and I know I have dealt with it more than once. The question is, how do you deal with it? I’ve also been on both sides where a citizen has taken their anger out on me, a helpless servant to the town. There are two general ways you can deal with the situation as a consumer: get really angry which is the natural option or you can try and negotiate a compromise of some sort. I’ve tried both and found that the latter is the best option.

Getting Angry

Many people, including me, like to take this approach because it’s the most natural thing to do. You receive poor customer service and by taking that anger out on someone in the company you feel that you are getting something accomplished. In my experience what happens is the customer service rep shuts down and is taught to try and mediate it by calming you down and if that doesn’t work they’ll hang up. Therefore nothing is accomplished on both sides; you don’t benefit and the company just logs another angry caller.  Occasionally, something will come out of it but it’s too rare to be noticeable.

My experience came back in 2009 when I had problems with my Hewlett-Packard (HP) laptop and so I went to their online help as it is much quicker. They gave me advice, I was supposedly happy and then after rebooting my computer wouldn’t start up. Since I couldn’t log onto the internet I couldn’t receive more help on the issue, I decided to call them up. Turns out they wouldn’t help me because my phone support had expired. I got really angry because they gave me advice and wouldn’t take responsibility for it. I eventually hung up on the representative even after I asked to speak to the manager and nothing got resolved.

Be Calm and Come to a Compromise

This is the approach I highly recommend if you want something out of the poor customer service. The keys to this approach is be calm, explain your side and in the back of your mind realize that sometimes it’s not the fault of the customer service representative. Many good things can come from this and I’ve only had success while using this approach.

My experience came on Canadian Thanksgiving 2009 when I lost my SIM card (don’t ask why ) and so I went and replaced it. I phoned up Fido, registered my new card and cycled down my phone. As soon as I got it up and running I had a different account. Not only that but someone else had my account. Obviously I was ticked off as the representative told me to get a new SIM card on them. When I went to get it at the store they said they weren’t authorized to do it. So I called them back and they changed their story saying I had to get it shipped and wait another week and I couldn’t switch back to my old account but I could use this account all I wanted to. The next day rolls around and I go to make a call, lo and behold, I can’t because my account has been canceled. Now this is where I get really pissed but luckily my brother was there to give me advice. Here I put the second approach into action. I called them up again and they told me to go to the nearest Fido store and register a new SIM card and it would be credited (don’t know why they didn’t suggest this before). Once I was up and running I called them up and followed these steps.

1. Explain your situation and in my case highlight the fact that you’ve lost x number of hours (or days),
2. Be calm and never blame or take your anger out on the representative because it’s not their fault, and;
3. Tell them you deserve better and want something in return for your inconvenience.

In my case I got a $12 add-on for my inconvenience and at the end of the day, just making them realize they screwed up and needed to make things right was all I needed.

Hopefully these tips help you next time you receive poor customer service or get a product that stops working.

Popularity: 21% [?]

In these times, it’s important to save money wherever possible but you still need to get out, enjoy yourself, and splurge once in a while because you deserve it. With the recession hitting us hard, it’s made businesses and it’s killed businesses. One of the types of businesses that keeps on surviving would be discount stores, but the one I’d like to focus on would be the websites that help you find deals. My brother uses this a lot because he’s young and he still has a job that pays well and he likes to travel. So he uses a variety of websites to help him find the best deal on flights and hotels. Now since he lives in the States, he lives so close to many major cities so he usually only looks for hotels. For example, I was with him over the March Break when we went to Vermont and we found a great deal on a Best Western hotel that was up to standards like most Best Western Hotels. Regular price was $110/night, we got it for $54/night and this was on the weekend as well. 

Let me take you further into this with a brief overview of a variety of websites that will help you save money too.

The whole point of this is not to find the cheapest deal out there, but to find you the best value which can mean staying at a 2 000 square foot hotel for $120/night which is peanuts if you think about it. 

Hotwire

This site is great, whether you are living in the United States of America or The Great White North (i.e. Canada). I was amazed at the great deals they are giving in Toronto, ON for next weekend that I was really tempted to buy a weekend stay at a 4-star hotel in Downtown Toronto East just for the heck of it. Now don’t go with it just yet, because there are other measures you can take to find yourself the better deal. This site offers great deals but it’s at a fixed rate.

Hotwire

TravelZoo

This site also offers fixed rates and great deals and this is where my brother booked a hotel room in downtown Boston for 50% off the normal price. This is much harder to navigate and find deals but it’s still worth a try.

Priceline

Now Priceline is where you can really save some money if you’re lucky. Right off the bat they have some decent hotel rates and they organize it in a good fashion just like Hotwire. Priceline makes its money on the regular deals it offers that are usually higher than Hotwire which is why it can offer extroadinary deals with its unique “Name Your Own Price” option.

Priceline Search

Here, deals can be made or lost. The big thing you have to remember when going down this path is you only get one shot. So don’t lowball it but make sure you also don’t put the price too high. Another drawback of this is you don’t know which hotel you are getting. All you know is the area, the amenties and the star level. To me, this is good enough but if you want an exact location because of logistic reasons, it might not be the best way to go, and you might want to pay up for that luxury. 

Priceline Name Your Own Price

So next time you are looking to go on vacation, remember these very special websites as they will always save you money.

Popularity: 6% [?]

When I first heard about this update through my friend, I questioned it because why would Apple jump from firmware 2.2.1 all the way to 3.0? Well in fact, when I looked it up, it was dead true. Now I’m here to tell you about it. Apple is planning a major revamp of its OS which includes many cool things that might just blow your mind when you put it all together. There are loads of features, 100 last time I counted but these are the ones that I decided to highlight.

iPhone 3.0 Software

Push Technology

Apple was late to the push technology game and so when it released it, it basically killed the battery life. Now, it’s reconfigured its system so that it eliminates background processes and thus improves battery life. This makes the iPhone more business friendly because it automatically updates you if you receive new mail for instance even when the application isn’t running.

Push Notification on Apple iPhone

Cut, Copy & Paste

This to me is one of the biggest improvements for the iPhone after preserving the battery. How many times have you had a URL or some sentence that you wanted to copy and paste but couldn’t? I know I have many times. Now you’ll be able to use it with text messaging and even in Web pages and photos from the camera album. With this feature, you’ll be able to move the copy points and shake to undo. Now why did it take so long to do something so simple? My take is that Apple as we know them likes to control as much as possible which is why they delete apps with no warning. There excuse is that they wanted to deal with the security issue and make it work well with the touch screen.

Undo Paste on Apple iPhone

Real GPS Capabilities

Now you’ll be able to get applications that will have turn-by-turn directions making it a fully capable GPS with the free upgrade for iPhone users. The bad thing is because of licensing issues, the Google Maps app will not be used in conjuction with the GPS so developers will need to get their own maps which leads to the fact that these applications will probably cost users money.

Peer to Peer Connectivity

This is big as well for me at least because I remember I could play Worms on my Sony Ericsson phone with my friend who used to have a Sony Ericsson phone and it’d be great. We’d be sitting like 5m apart and be playing against each other. I was totally surprised to find that the iPod or iPhone could not do this. I’m an iPod Touch user and I was delighted to hear that the Apple iPod Touch does in fact have Bluetooth but Apple kept it locked. Now with this update, both the Apple iPhone and iPod Touch will have Bluetooth so you’ll be able to use this feature. Apple will build upon the original framework of the iPhone Bluetooth system and unlock the iPod Touch system. On top of that, Apple will have add onto the peer to peer system by putting in “in-game voice communication”.

Spotlight

This isn’t huge but it’s still nice. Before you could only search one area of your iPod/iPhone, but now Apple has designed this nice feature that will allow you to search everything at once including mail, iPod library, notes, contacts and calendar. What Apple has done is unique in my mind because it’s very easy to access this feature. Go the home screen (which you can do by clicking the home button anytime) and swipe left and then search away.

Landscape Keyboard

You may ask, we already have this? Well you are technically right but what about when you’re in an app such as Mail? In that situation you can only use the portrait keyboard which can get tiring. The landscape keyboard will now be accessible in any app which to me is long overdue. If you don’t know already, the landscape keyboard has larger buttons, more buttons and the buttons are more spaced out.

Landscape Keyboard

Multimedia Messaging

This is such a basic feature yet it was not apparent to Apple to include it on the iPhone. Many of the basic cell phones have it yet one of the most sophisticated phones doesn’t (most sophisticated can be argued). If you bought the basic Apple iPhone, then you’ll be out of luck since it does not carry the required radio to run MMS on it.

Upgraded Bluetooth

If you own the newer version of the Apple iPhone you’ll now have the opportunity to buy wireless headphones/earphones to use with the upgraded bluetooth. Listening to music with Apple’s version of bluetooth headphones may be closer than you think.

Conclusion

The strange thing about this software is that for the people that would want it the most, it costs $0, or free, whichever way you flip it. For the people who might not need it and has less benefit, the Apple iPod Touch users, it costs $9.95 which makes me wonder who the sales and marketing department are.

Popularity: 10% [?]

I’m not an expert at this subject but I’ve been through the whole struggle and now my battery life can only last about 10-20min give or take. Now the sad thing is, there is no Viagra type solution for these issues but there is a way to prevent your laptop battery from deteriorating at the beginning. I did not take any of what I’m about to tell you into consideration but I hope when you get a new laptop you take these seven things into consideration when you’re traveling and one thing that will extend the life of your battery.

• Turn Down Your Screen Brightness - Screen brightness is not a big deal yet it takes away a lot of battery power that can be put to better use (like playing games). This is very easy to do. All you’ll need to do in Microsoft Windows Vista is go to Control Panel–>Hardware & Sound–>Power Options and then on the left sidebar, click Adjust the display brightness. Here you can also tell the computer when to turn off the display and power off depending if you’re plugged in or not.

• Adjust the Computer Performance - Depending on what you’re doing while traveling, you might be able to sacrifice some performance to save some power. Microsoft Windows Vista has three plans that you can utilize: Power Saver, Balanced, and High Performance. I use Balanced most of the time, but there are times when I use the other two. You can tailor each of these plans to best suit your needs, but the one you should be focusing on is the Power Saver. Configure it so you’re using the least you can.

• Turn off Wi-Fi/Bluetooth – If you have Wi-Fi or Bluetooth, turn it off. In most cases, you don’t need either of these because we have the Blackberry/Apple iPhone to do quick checks of email and such. It can be a real energy saver and can be as easy as flicking a switch off.

• Watch Movies/TV off Hard Drive – One secret a lot of people don’t know or might know and not really act on it, is the fact that the CD/DVD drive takes much more power then if you download and watch it directly. Now I’m not encouraging downloading from illegal sources, what I’m saying is you should take this into consideration when you go on your next trip

• Take Out the Battery – The reason my laptop has very little battery life is I now have it plugged in 24/7. This destroys the laptop battery and speeds up the process of aging because then the battery doesn’t have the chance to discharge so it loses it’s ability to hold a charge. A way to prevent this from happening is when you have your laptop plugged in all the time you remove the battery as it is not needed. When you hit the road, make sure to put it back in as well as double checking the battery is still charged.

• Cool Your Laptop Down – To keep the temperature down on your laptop, clean your air vents but to go even further you should have a laptop stand when you are working at your desk. Laptops in general work better when they are cooler and so letting the laptop have a room to breathe only helps that. A laptop stand kills two birds with one stone (not that you should literally do that in real life) because it provides you with an ergonomic keyboard.

• Don’t Multitask – Even in real life, multitasking can put a strain on yourself such as doing homework and watching TV (I know, I love it too) but if you’re trying to preserve your battery life, only do one thing at a time.

Popularity: 10% [?]

The big guys have flooded the industry include Canada Post, DHL, UPS, USPS, Purolator, and FedEx. They charge a hefty amount even if you use them directly and might not advertise all of their options—much like Rogers. I heard a horror story from a friend: he was getting charged $100/month with his Blackberry. His friend found a deal from Rogers that was not advertised and now he pays $60/month and gets more features. Now back to shipping. There are some websites that will help you compare different companies, with different options such as overnight or 2-day. This will help you easily save money on shipping, which is usually pretty pricey. They also make it easy find a rate, as they usually don’t initially ask for too much information. I remember that UPS had a huge form for me to fill out that would have taken at least ten minutes. 

For all of the websites I tried to ship from Markham, ON to Stamford, CT to keep the competition even as well as using the same package, a t-shirt from Xpress’d that was 200g.

ShipGooder

ShipGooder makes it pretty easy to find a rate, only asking for the start and end postal/zip code as well as the weight and number of packages. What I love about this form is that as soon as you’ve entered the postal/zip code, it will verify with you approximately what city it’s from. It’s a nice little touch that goes a long way. Once you’ve entered the information, a neat table will appear. It sorts things by cost and time frame. This is much better than other sites where they sort by companies, since it doesn’t make any sense at all if you’re just trying to save money.

One thing I dislike about ShipGooder, which also happens to be a huge damper, is the fact that when you’ve made a selection, it will take you to the respective shipping company and you’ll have to fill out the information again with more details. 

Shipping Sidekick

This site has a good tool, but it lacks in design. I initially thought the link to the shipping calculator was an ad because it was buried within more ads.

As you can see, even the link is pretty indescript, and doesn’t make you feel comfortable. The tool is not that bad and is lengthier than ShipGooder. The one problem is that it can only calculate a rate for within the U.S. but it gives you a link to a website that lets you ship internationally. For this site, to make it as accurate as possible, I chose to ship the package from Stamford, CT to Jacksonville, NC. ShippingSidekick has the same kind of setup as ShipGooder with a table to show the different rates. The difference between the two tables is ShippingSidekick colour codes the companies. One cool thing is that it sorts things by the date of delivery, though I’m not sure how accurate this is.

As you can see, it’s pretty ad heavy, which can get annoying—especially when you’re filling out the form. The great thing about this website is that there’s an option to print off the label directly on this site, as well as organize a pick-up location. The horrible thing is you’ll have to register as a user with its affiliate whom you’ll have to pay called eShipper. You’ll also have to input all the information again which is horrible.

Which Ones Better?

They have their benefits but they both make you input the information again and go through getting a new quote. It’s something so simple and should be implemented on these sites. I like the fact that ShipGooder is much simpler and works well for any country. It is quicker, cleaner, and possibly more reliable. In terms of price I believe ShipGooder wins because of the fact that ShippingSidekick package did not have to go through customs and is in US dollars. Therefore, those extra costs would probably put it over the $12.70 that ShipGooder charges.

Links

ShipGooder

ShippingSidekick

Popularity: 4% [?]